am a long-time shopper at Best Buy and had one of the worst experiences ever. I was trying to return something I bought and I find out they have a 15-day policy. I had over the years purchased so much that I I had an elite status so I never knew there was a 15-day policy. I then explained I was out of the country and could not return it. I was 4 days late. The asst managers attitude was very glib and patronizing as he said he would do me a favor and let me exchange it for something but it had to be right there and then. I explained I did not need anything now but would happy to take a store credit. He explained that was not going to happen and if I walked out I would not be able to exchange it. I asked for the General Managers card and I sent him an email explaining everything and never heard a word back. That explained to me why his managers were the way they were. Not very customer service oriented. I then tried to reach out to corporate and reached a call center in India that said no one could help me. I then went on their community website and was told they would have the GM reach out to me. That never happened. Then I was told to private message this person and they would reach out to the store and get a store credit or have the GM talk with me. I got back a message saying the asst manager John did everything he could do. Amazing, now I understand why they are receiving Two stars and their stock was down 17% last month. The worst customer service I have ever had. Will not be returning to Prestonwood Store.