September 20,2019 I went to Best Buy… September 20,2019 I went to Best Buy Costa Mesa to buy IPhone 11 and take it with me to Egypt after 2 weeks. I asked the salesman if I can use it over there with no problem? He said: you just insert the SIM card it’s unlocked. I bought also a cover for it. On October 3, I arrived Cairo and guess what. The phone is locked and can’t be used. My cousin in the California called the manager Mrs Laurie after long discussion she said if you ship it back within 10 days the will give us full refund. So we shipped it it costs $84. On October 11 my sister in law delivered it, they refund but charged us restocking fees $36.00 So for an untrained employee it costs me $120.00 and end up without a phone.