I bought a fridge online from bestbuy that was delivered on October 22nd. Fridge was faulty on arrival. It triggered the GFCI switch. October 24th a professional electrician checked my house and deemed the fridge faulty and the outlet in good working condition. Called bestbuy and arranged an exchange. They didn’t have another one in stock so we arrange a exchange date for November 15th first half of the day. I pick up my son from school the second half of the day. November 15th the delivery company doesn’t show up in the morning. They can only come in the afternoon when I have to pick up my son. They blame, I specifically ask the manager, bestbuy for not passing them the right information. I call bestbuy and reschedule for November 25th. I ask not to exchange the fridge but just to pick up (return) the broken one. November 25th the delivery company calls, their truck broke down and can’t come again. They tell me bestbuy will call me to reschedule. December 3rd bestbuy calls and emails me. They tell me it has been over 15 days since I bought the fridge so they don’t know that I can return them. I explain the situation and they said they will talk to a manager and put me on hold for 20 minutes. At 11pm cst they hang up and when I call back it says they are closed. I need help. Broken fridge still in my house. Bestbuy still holding my fridge money. No one will take charge of this and fix it. Help!