Purchased a pressure cooker from Bestbuy.com and did not receive, called and they refunded. The next day it came and I called BB.com and they re-charged the card. I opened the item to find out it was not Stainless Steel on the inside and they said I had already been refunded. I had to call my credit card company while in the store to "prove" I was re-charged for the item. I was in the store for an hour as BB.com only assigned a "case" and said the refund would be processed in 48 hours. I had the manager sign a document indicating I left the item at the store and took pics of this as well. To date I have NEVER RECEIVED a REFUND! Will have to dispute with my credit card company.