Their appliance installation is done by incompetent 3rd party installers.
I have had two HORRIBLE experiences, 5 years apart.
5 years ago - 3 tries to install a new washer. after 3rd failure, I had them take it back (it was day 15). Lowes - did it right, first time.
More recently, they dragged a new stove across my floor, causing damage.
AND had to do a RE-Install.
BB's response to the damage to my floor - gave me info to file a claim with the 3rd party installers insurance. Which was then denied. BB did not compensate me at all for my time, aggravation, or for the damage to my floor.
I will NEVER do business with BB again.
5 years ago
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