If I could give this company 0 stars, I would. I promise you Ive been on hold today, March 24 2020, for a total of 8 hours. I was transferred over to 8 different departments. I only wanted to purchase a macbook. I am a college student and my university recently transferred online due to the pandemic and I need a laptop now. The amount of BS I had to go through is truly unbelievable. I would NEVER, EVER buy from best buy again. They charged me 5 TIMES for an order that THEY keep cancelling. The first was a delivery issue (they said it could take until April 24, and I have email proof, even though it was available for pickup at a store nearby). So I tried to do that, change the shipping option on the same order, but they cancelled ‘both’ orders because it was a duplicate? I tried ordering a third time, and it did not go through, I called and waited on hold for 2 hour and they told me it was an issue with the bank (it wasn’t, I later confirmed it was their own system). So the order went through, and then somehow got cancelled. I try ordering a fourth time, and the system claims that I have reached my limit with macbook purchases (I only have cancelled orders, all by them ...). I call and Im put on hold another two hours, only to have the rep tell me he can’t do anything about the override. I make a new account now, and try using my paypal, and I get a message 5 minutes later saying my identity could not be verified. I was never even asked to verify anything other than my email and phone number. What kind of goddamn company is this?