Worst customer service ever. I got fooled by jeremiah a salesperson at their Framingham store. He purposely for the sake of his commission provided me with false information and mailed me a 13" laptop which was not we concluded for. 2 weeks after returning a product the same day I received it they refuse to reimburse me my cash money. I personally drove to the store to be told by the the same man and his accomplices that my money is put on city credit card I don't even have. I guess I am going to spend 5000 or even more to get my money back... Best buy sucks.