Recently purchased Edson printer at Covington,La. Best Buy. Purchased new ink cartridges for it and was unable to replace, no directions were packaged with it. I went back to store, waited to speak to Geek squad. The geeks couldn’t figure it out, I was told to make an appointment and come back. Then spoke to a store manager who informed me to contact Epson. Wouldn’t think changing ink cartridge would take half day of your time & this much aggravation. Looking forward to never doing business with Best Buy again, I’d rather pay more an deal with professionals. Disgusted in Covington.