I went to Geek Squad to repair a cracked screen on the computer I purchased there 6 months earlier. After waiting 10 days for an appointment, I was told that it would have to be sent out for repair, would take about 11 days, might not be covered by my service agreement, and might cost up to $250. 15 days later, after hours on the phone with people with wildly different stories, I was told that the repair shop had just looked at the computer and the new screen would cost over $500.
4 years ago
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