I tried to order a game online yesterday through Best Buy's website. Forgot to enter in a $10 reward before purchasing. Didn't think it would be difficult to either cancel the order or have Customer Service apply the $10 reward retroactively. 2 hours later and 6 representatives later I was told nothing could be done. Was transferred to different departments, had my call dropped twice and was put on hold for 15-20 min multiple times. Asked to speak with a supervisor because at this point I could care less about the $10 and was more upset at the time I wasted with no resolution and the archaic system they seem to have in place. Surprise - never received a callback. I'm over buying products from this place.