Our new refrigerator was damaged upon arrival and the delivery people damaged the old refrigerator while taking it out. So now I have no refrigerator AT ALL, with seemingly none in the size that will fit in our house available until October. Trying to get in touch with someone who can help for hours, but calls have been transferred, put on hold, and disconnected. Would give zero stars if I could. We have now been four days without a refrigerator and any assistance from Best Buy. We are constantly redirected and put on hold. This morning I was informed that, although we were invited to schedule delivery of a replacement refrigerator, the refrigerator is in fact not available and we would have to pick out a new one. The representative I who finally called keeps repeating we have to return the open box refrigerator to the store. THE REFRIGERATOR IS NOT IN MY POSSESSION. Why could nobody call and give us that information? The delivery people also failed to follow the company’s COVID -19 protocol and didn’t not wear masks.