I bought my first two computers (a HP and an ASUS...one primary and one for a backup) a printer and service contracts at Best Buy. I have no complaints with their Geek Squad nor any of their personnel who do their best. Both computers went down. Lucky me. I had to make an appointment 10 days ahead of time just to drop them off. I worked IT 35 years ago and that is inexcusable (pandemic or no pandemic and by the way...their business is booming). I will remove the autobill for a second year of Geek Squad service. I bought a Chromebook at Staples for a third backup to my first two computers. It sucks but I need it and it's functional.