Volunteered at the Knowsley Street, Bolton British Heart Foundation in the past. The paid staff stand around the till area most of the day slagging off customers & some of the volunteers behind their backs. if you don't suck up to the paid staff then you'll be singled out and made to stand at the door all day trying to sell British Heart Foundation badges and key rings to people as they come in the shop which basically makes the day drag whilst the rest of them ignore you and make your life miserable. If I'm going to work somewhere for nothing then I would rather work somewhere where they appreciate you. Joanne, If you're still there RUN, you deserve so much better than that. You can run the place better then all of them put together, If only you believed in yourself. They will never tell you how good you are because they know if you believed in yourself that you would have RUN a long time ago, all they are interested in is training volunteers up to do ALL the work then they can shout orders at people and forward to their bonuses !!!