I had 2 sofas for collection. They arrived within 2 days of calling them. 4 men came to inspect them. I had removed all the cushions from sofas so they could just carry out the sofas easily. They pointed out the difference in the material where the cushions are normally and how the material below looked. Said it was stained from the light. I put cushions back in place and it was perfect. So now before we donate to them we are to keep all our furniture in a dark room so as it won’t fade. Would have been a lovely addition to someone’s house but they refused to take. As someone mentioned in another comment they basically want new furniture. I won’t be using their services again.