Terrible experience with the BHF. Tried to arrange furniture collection via email, an option given on their website. They refused to email me, instead trying to ring me. If you will not arrange collections by email do not have it as an option on your website. When the collection lorry arrived they refused to collect an unused mattress, making up something about a mark. Cleary they were thrilled not to pick it up, not doubt happy to avoid doing any actual work. The entire time dealing the BHF they have been rude and arrogant, I will never donate to them again.