I think sadly, this is the worst ever service I experienced with any company or - in this case - charity. They do absolutely nothing to raise money for those in need. I tried to call them numerous times, no one EVER picks up the call, sometimes the wait time is 40 min then the answer phone turns on. I left tens of messages and no one ever got back to me. The pick up of my furniture was totally messed up and after 3 weeks I was left with the sofa which could have been SOLD BY THEM AND MONEY COULD HAVE BEEN RAISED. I gave up on them and I do not wish to have any dealings with them anymore...What a waste of time...Someone should look into this charity and review it!!! I lodged a formal complaint as well but feeling like giving up as no one returned to me on that either!