driver was supposed to collect a desk after 10am. he came at 8.45am and left a card - i am on 3 floors and did not get down in time (75). i phoned the shop and explained what happened (I had waited 4 weeks for this collection) they just kept repeating thank thank i was angry and put the phone. they then emailed me with another date for 6 weeks time. i said i could not believe this. i then gave them a few choice words and they said they will not be collecting from me. i emailed head office no response. I have given the desk to another charity and stopped my direct debit to them. it was their fault but no apology or nothing, they are just money grabbers. lh