I had really wanted to give to this charity but I’ll never do it again. The driver and assistant turned up when expected but the older of the two was plain rude and frankly unpleasant. Three items were refused as the solid beech tops had been slightly bleached due to sunshine, the boxes of books were complained about. I queried the beech tops saying I’d been told it wouldn’t be a problem. The response I got was that the people on the phones are ‘just little volunteers and don’t know what is saleable’ The items were loaded on to the van and they left, not so much as a thank you We all have bad days but if you’re going to someone’s house at least be courteous - you have no idea what the circumstances for the donation is, it could easily have been something due to something very upsetting and to then be met with such an unpleasant experience is not acceptable It’s a shame as I will never donate to the BHF in any way again