I have a lovely lounge display cabinet. The driver came out to collect it and said the back was coming off so couldn't take it. I could see that he didn't really want to put the effort in. The backing was easily nailed back in as myself and my mum did it ourselves. I then booked another collection, he came in went outside made a phone call and said he couldn't take it as the shop lift was broken. However, I could still seem to book another collection online. I kept ringing the shop and they kept saying the lift was broken and they didn't know when it would be fixed. I rang a few a days later and a lovely young lady answered and said there was nothing wrong with the lift at the back, it was just the shop/customer lift that was broken. She assured me that the driver would be able to take it. I am now going to arrange another collection and I will see what happens! This driver is wasting petrol money driving around and not taking items. I might be wrong but I think the driver is just lazy. I will be writing to head office.