Had made an online application to collect a freezer box. As, always I make sure items I donate have good retail value, as I've donated previously and they got the retail price that I originally paid. This freezer was less than a year old and no defect, fully working. However, after being given a time for collection I recieved a call, and when conversing I told them it was a box freezer. I was then told abruptly "oh it cost us £10 to collect" so I told them to cancel... as I say its like new and would easy get full retail value being a trusted brand. However, for the sake of £10 I'll take it too the local Brick Project (charity that helps the homeless) and I'm sure they will be better on reception. I'm sorry to say I find the Heart Foundation just too greedy for a charity. And this review is Wigan branch