Lets start with if I could give half a s tar I would. We had arranged for a leather 2 seater recliner to be collected, the men turned up and went away empty handed claiming that the foam in the arm of the chair "was damaged". NO it it was just compressed/worn and needed to be replaced - if at all. Damage is Tears, rips, broken frames, in this case recliner not reclining! I am beyond livid. I wouldn't use you again! What do you expect on your blurb it states Used! Not brand NEW. We have now had to arrange for it to be scrapped. Your Charities loss I am sure will be someone else's find. Doesn't look like I am the only person with this problem. British Heart Foundation, sort your self out and stop being so ungrateful in this day and age!