Yesterday my granddaughter went to the Pemberton shop in Wigan, her mum, my daughter, had recently passed away and she wanted to donate her mums clothes she chose the British Heart foundation because it was relevant,,. However on entering the shop she was met by a very rude girl who hardly looked at her, the girls response was to shout to someone else who was apparently the manager, who in return just shouted No. My granddaughter was really upset because she was trying to do her best by her mum, and these people didn't have the decency to look at her or even explain. Perhaps the staff in the Pemberton shop should be trained to show empathy with customers because none of us know what personal trauma someone may be experiencing, I'm disgusted. She did go to another charity shop in the area, and was treated with respect.