Hello, A couple of months ago, I bought a sofa bed for £100 from British Heart Foundation (BHF). I got it delivered, I opened it and cleaned it thoroughly. I noticed some stains on the bed. One of the hundreds of paid BHF employees should have cleaned it before selling it but they had not. Then I cleaned it as much as I can and moved on. I travelled a lot this year and therefore I did not use the sofa very much and I did not use the bed at all. Then, recently, I have decided to get rid of the sofa and bought a new one. Booked a collection with BHF. They came, “examined” the sofa very seriously but left without taking it. The reason was that there were stains on the bed! First – is BHF a charity or a furniture company trying make a market? With the correct pricing, the sofa could have gone to someone in need. You do no need to price everything very high as you always do. You are not in a competition in the furniture market. We do not need a BHF with the image of a high-end luxurious good business. Second – you are accepting pre-loved stuff not brand new. Third – it is ok to sell it to me stained but it is not OK to take it back in even a better condition. Forth - What do dozens of BHF employees do? Is it too much work to clean stuff that you take for free? That is really unacceptable action for a charity. Respectfully - where does this arrogance come from? Regards