York collection service, non collection of quality furniture. Had to wait about 3 weeks for a collection slot, then missed it through bad organisation and poor communication. I phoned the York office the night before to see if anyone could give me a clue to the time of the collection, but no one could tell me anything. I'd stated in my booking that the house was unoccupied and that I would need prior notification. The driver phoned me about 8.15am on the collection date, I missed the call, the driver withheld his number and left no message, I could have called them straight back if I had their number. I phoned the York office to discover that I had missed the slot and that the driver refused to return later in the day. I can't afford to wait another 3 weeks, most disappointed with the poor organisation, poor communication and lack of flexibility. Won't use again.