Went to Hemel Hempstead store to look for a fridge.One staff told me that there is a fridge upstairs.I went upstairs to look for it.A lady came and asked me to leave in a very rude way as upstairs is only for staff.No sign boards at bottom of stairs stating this.I went downstairs and lady was saying to another staff -" i asked him to get the hell out of my shop".I left the store without saying anything. Very good way of dealing with a customer.Apparently she is the manager as I understand. The fridge is second hand priced £220.I will buy new fridge maybe for £30 more.All in the name of charity and extreme bad behavior. However the other male staff was very polite and helpful.