Arranged a collection of antique furniture today, my son moved the furniture to the front gate of seventy foot garden so easier for collection, when driver turned up, there was no good morning or greeting and totally refused to take items, as they were outside, they were outside for twenty minutes and it was not raining. I had emptied all the draws of paper work and my son had to carry it all back indoors. I have been in the Wallington store many times, and have purchased many items as my parents and myself have suffered heart related issues and all donations on my parents death went to the BHF. I will no longer support them and will remove them as a beneficiary of my will and sell my items privately with proceeds going to another charity of my choice. I wish my son had read the reviews which are disgraceful but obviously very true after our experience today, shameful.