Really awful my uncle has passed and he wanted his furniture to go to BHF so I booked a slot saying I was 2.5 hours away they said they could not give me a time slot but would ring 30 mins beforehand so I arranged if I was not there then the estate agents would let them in, no phone call came arrived at 10.50 with note on door saying missed you . Was told they could not comeback even though I had travelled all that way, they were rude unhelpful and said they did ring I had no missed call or messsge, I am glad the furniture has not gone to them. The staff were extremely unhelpful and no compassion whatsoever will not be using them or going in their shops ever again