Firstly your ‘men’ I use the word generously, informed me they could not take my virtually new double electric bed unless I gave the mattress with it so I said fine. They then told me they couldn’t take it. When I asked why they said ‘it’s too heavy’. I’d just lost my husband and was having a new bed delivered the next day. I was so upset. My neighbour enlisted another neighbour and together they put the bed in the carport and the mattress. It took about 5 minutes. I don’t know if your drivers do paid work but I wouldn’t employ them to do menial tasks! I’ve donated such a lot of good furniture to the BHF but in my hour of need they weren’t there for me. I will never donate again. Apparently my neighbours had the same experience. They gave me a number to ring and the bed was fetched within the hour by extremely caring people. Get on with it BHF. I won’t be helping. !