First off I was told that my bed bed would be collected in a weeks time. No message and no pick up. Then they promised to pick it up two weeks later. They then told me they would call me half an hour before to let me know they were on their way. Of course they didn’t. And then because of some very, very slight marks on my mattress l, which was almost new and perfectly acceptable, they refused to take it. The drivers in question were rude and clearly didn’t care. Never again will I donate to the British Heart Foundation. You would’ve thought with all these bad reviews someone in head office will take notice?