Went through online and call back process ...collection advised evg before for 7am. I opened yard gates they arrived on time. I had an antique French dresser a 5 drawer pine chest and an office desk. Within seconds "can't take that to all items. They have to be in showroom condition were a shop!" Me: "Love if they were brand new i'd be selling not donating!" The dresser is antique so it's got a patina...the drawers were fine solid apart from a few age related scuffs....the desk similar. Gave me a receipt took photo Left me 2 mins later!! Will never donate money or items to bhf again would rather give away on fb marketplace. Unbelievable off hand dismissive attitude for a bundle of items that could've made from 50 to 200 pounds and be recycled rather than dumped. Not happy I spend a day emptying and cleaning items, a ridiculously early morning and inconvenience.