I have handed in many items & had furniture collected many times at the New Kirkgate, & Junctio Street, Leith, Edinbugh branches. Was in recently to arrange collection of a Tub Chair. They were happy to do this until I gave them my postcode of EH5. They refused it saying due to my postcode I had to now deal with the branch in Gorgie, Edinburgh. I advised I had always used this branch which is nearer me, where I do my shopping & where I xan park but they still refussed to collect it. They said they'd take it uf i dropped it off. Being a tub chair, me geing a pensiober & due to no oarking near the shop this is not practicaI. I was upset as I have supported them for years and also gave my mums funeral collection money to BHF. Absolutely appauling, you would think they would appreciate donations no matter which branch you use. I would NEVER shop OR Hand anything in to BHF again.