Booked a pick up to donate an electric bed and mattress in near new condition. Stored it in my garage for five weeks as that was the earliest they could pick up. When they came to pick it up you could tell they didnt want to do any work. One guy picked up the mattress and took it out into the sunlight and said after tilting it back an forth that there was a mark on it. There was no mark on it at all... tried to say it was stained on the paperwork which I refused to sign. The mattress was used but in great condition and the electric divan was in prestine condition. Five week and they rejected in less than 60 secs. Beggars can't be choosers........ don't bother with this charity. They are only interested in new items that line their managers and CEOs pockets. Total waste of my time!!