Sent photos of 2 wardrobes. Gentleman who phoned, very quickly, was very helpful and assured me that they could be collected from an upstairs bedroom without any difficulty. He arranged a quick collection date. Told me collection between 7am and 2pm. 2 men arrived to collect them. Said they couldn't get them down the stairs. The same stairs the wardrobes had gone up in the first place! The man on the phone (Wolverhampton) was very good. The 2 men collecting gave me the impression they couldn't be bothered to do anything. I should have looked at the reviews beforehand and realised this was par for the course of what was going to happen. No wonder they could arrange a collection date so quickly, people have given up on them.