Went into Whitby shop , wanted to buy a teapot . The lid was taped on so I took it off . The cello tape took some of the gold off , not a good start , when I looked into it it was wet and dirty. I asked if they would reduce it by 1.00 . Assistant got the manager, that’s where it all went wrong. She should sue the charm school she went to , honestly absolutely vile and frankly ambivalent.In what universe would you think it was acceptable to even put that on a shelf. She did not care she just said no that’s the price, that’s fine but anyone with any nouse would at least offer to clean it if they wanted full price?