Really disappointing service today. Arranged a collection of furniture from my home 6 days ago. Got messages updating my time slot 10 minutes before the time, and then again stating they will arrive shortly. The van pulled up outside my house, I opened my garden gates. No one got out of the van and then they drove off! I called the store who advised they will call me back in two minutes after discussing with the drivers… no further phone call received back and then not answering my further calls. I had waited in all morning for collection! Then I get an email stating unsuccessful collection. Disgusting service. I won’t be donating to BHF again