Where to begin? Booked online using their drop down list. Virtually a full house of stuff. Gave two preferred dates (I live 110 miles away and would have to get there by train) got phone call from their Erdington store saying they'd need to inspect it first. So I had to travel the night before the date agreed, as couldn't fix a time with them and they said it could be as early as 7.30am. Bloke who arrived didn't have the checklist, and could barely speak English. I started to put stickers on the items as we went round, but he said he'd have to refer his inspection to his manager so no point doing that. He couldn't say when the manager would be in touch. Was offhand and dismissive. Gave me a form to sign at the end and I could see so many errors on his handwritten list. He didn't explain the list to me either. About an hour later had a call talking about lists A and B. Seemingly the items in list A(about six) were the items they said they could sell, and all the rest on list B were apparently not sellable but they would take them away and dispose of at a cost to me of £941. List A had an as new pine dressing table on it but the guy had put the matching stool, mirror, chest of drawers, and beside drawer unit into list B. Utter madness. Wasted my time and my money and delayed what is a fairly urgent task. Of course I told them to forget it and have now engaged another charity who could not have been more helpful. I will never donate to or buy from BHF again. Emailed them and got no reply. Utterly gutted. This is my late mum's home, all good stuff for donation. No organisation, no compassion and no thanks. Ideally would give a no stars review.