We booked a collection to donate some items and were told they’d come on Monday. On Sunday we called to ask what time they’d arrive, and they said they’d check and let us know,but no one ever called back. Monday morning we called again and were told they couldn’t give us a time, so we ended up waiting the whole day. Finally, around 4pm the driver called saying they were outside. When they came, they checked everything using an app to decide if the items were acceptable ,and then rejected them. Honestly, why not give customers access to the same app so we can check in advance? It would save everyone’s time. Really disappointed, a complete waste of time.