2 men arrived from Bedminster branch to take my freezer and sofa. I asked the young lad if he would mind removing his shoes, as I have a cream carpet. He said, " I'm not taking my shoes on and off again". I explained that I did not expect them to keep taking them on and off whilst carrying items, I thought they would just want to view them first. The older one joined in and they both started to argue with me. I said I would write a review and agreed they could keep their shoes on. He took great offence at this and the argument got more heated. He refused to take the freezer, out of spite I think, so I sent them away without my lovely sofa. What a terrible first experience (and last) and waste of a day off work to accommodate collection.