Bought a bed from the Camberley branch and the shop staff were helpful but then it went wrong. I was told I would be called 30 minutes prior to arrival but wasn't, the delivery staff turned up and walked mud into my house, they refused to dismantle the bed and said insurance would not allow them too. I needed two have a bed for my myself and small some and spent four hours dismantling to get up the stairs and put together again. I was charged £20 for delivery and yet the service was shocking. The store, when I phoned, was very unhelpful. I shall never use again and considering as they are a charity, you'd think they would be far better at looking after those buying and donating.