I received an email from Birkenstock saying my order had been damaged in transit and was being returned to the warehouse. The email said I would be refunded. 20 days later and I have still not received the refund. I contacted customer services and they said I needed to initiate a return and send back the shoes before a refund would be processed. I wish I’d seen these reviews before ordering on their website - never again!
11 months ago
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