“Wrong order received. Customer services provided an Evri returns label. I took the package to the Post Office but it would not accept the parcel. I was not warned about this. Birkenstock say the package has to be returned before anything is done. They do not offer to refund my postage on the original wrong order. They will not exchange. The shoes have to be reordered. No compensation offered. Their mistake is, apparently, my problem.”
“They created a label but never provided the shoes from the plant in Ohio. I paid $25.00 dollars extra shipping to get them delivered for a trip for my daughter and they missed it. I don’t need them anymore. They charged my credit card and said it will take 3 to 4 weeks for a refund plus shipping. What an absolute joke. Nobody takes that long for a refund anymore and I’m a senior citizen who needs the money. Horrible company”
“Extremely disappointing return experience from a premium brand
I applied online for a return and received an automatic return label, but when I went to the post office, it didn’t work. Very frustrating. I had to contact customer service to get a new return label, which required printing, so I had to go back the next day.
After two weeks with no update, I had to contact customer service again. According to the tracking, the package was delivered, but the company had not confirmed receipt until I followed up myself.
Now I’m still waiting for my refund and I have no idea how long that will take either.
Honestly, this was a terrible online shopping experience, especially coming from such a well known brand.”
“Purchased a pair of their Bend Low sneakers in September 2024. I wear them sparingly and never when it's wet, and the decorative cork is disintegrating, the glue is horrible. Contacted customer service and they told me to go pay one of their recommended repair shops. I shouldn't have to go to a repair shop and spend even more than the original $160 price tag to fix a shoe less than a year old. AWFUL.”
“So disappointed! I bought these shoes thinking I was paying for the quality, but less than three months of wear and the soles of my Birkenstock sandals completely came off!!! The whole sole, and then I tried contacting customer service and they said they couldn’t do anything because it’s just “wear and tear”, in less than three months??? For that price ???? So so disappointing!”
“Poor quality after 60-90 days of wear. Ripped at the back and refused to replaced. I love how they feel but didn't even try to replace them. Lost a customer!! BEST TO BUY THE KNOCK OFFS. I am sure they will last the same amount of time for less or perhaps last longer.”
“We're at the Tanger outlet in Glendale, the two girls working at the store kept on ignoring all the customer, finally had to loudly ask, does anyone work here, before one of them walked towards us......
After quickly telling my wife it wasn't available in he size, immediately proceeded to go back to her co-worker to continue talking.”
“I have asked in emails and texts for Birkenstock to stop sending notices ALL THE TIME AND THEY REFUSE TO UNSUBSCRIBE! WHAT do I have to do to unsubscribe - driving me nuts!!!”
“I recently purchased the Mayari. I explained to the salesperson at Birkenstock what I needed and she assured me they would be great for everyday use. I wore them a few hours and was given blisters all over my feet. I am very disappointed.”
“I will never again purchase sandals from Birkenstock and wouldn’t advise anyone to do so. The sandals cork sole is falling apart in the exact same location on both and have only been worn a month and a half at the most. Birkenstock will not stand behind the quality of their product and will not repair or replace them. ”
“This is the worst purchase I have ever made. Please don't be deceived by the brand. They charge a high price but fail to deliver a quality product. I filed a complaint with images attached, yet they refused to replace the product, even after seeing its poor condition. I am extremely dissatisfied and will never purchase from this brand again, nor would I recommend it to anyone.”
“Awful quality. They do give you comfort but they aren’t worth the price specially when they break so easily. The cork started tearing apart. The glue came off. The strap broken. Total waste of money.”
“Shoe is crumbling right out from underneath me. Customer Service Rep had zero willingness to offer a solution and I found her to be very rude. All she did was talk in circles. To be a global company and a "household name", one would think that they would stand behind their product that sells for close to $200. I was asked to provide a proof of purchase. Who keeps a receipt on a pair of shoes that have been worn for a couple of months? I will think twice about purchasing another Birkenstock product.”
“Paid $160 for a pair of shoes that, after a total of 9 months total wear over 3 years, had massive material failure which rendered the shoe unwearable. Birkenstock apparently have a policy of denial and have this far have not offered a replacement nor refund. Never trust their reputation - their shoes are not what they once were.”
“I ordered a pair of Boston soft bed shoes through Softmoc. The quality of the shoes are awful.
What changed? The leather is flimsy and the shoes stretched. What happened to the quality of your product?
I will never purchase from Birkenstock again. I expected better quality for the process I paid.”
