“I’d give them negative stars if I could. I’m stuck with a bad shoe and the question of whether or not I want to try to fight with them some more. They’re not unlike an insurance company in this regard: deny, avoid, ignore.”
“Purchased shoe in April 2024 and had them shipped home. Wore for the 1st time in Nov and the rivet failed on the shoe before I made it back to my hotel room. After much back and forth with customer service, I was asked for photos and proof of purchase. Once I proved they were still brand new and that, I, in fact, DID purchase them, I was told to bring them to a shoe shop. You can purchase knock offs for a fraction of the cost, and get better results. Leave them in the store/do NOT order anything from them. It’s a waste of money. You are better off with a Walmart brand.”
“I purchased a pair of sandals for 650AED
I used only 2 months it’s teared a part very cheap quality I would not recommend this brand I’m not happy about at all”
“They have the worst customer service ever. I purchased clogs 2 years ago, and they are gently used. The are now falling apart. The shearling is so worn down, it might as well be non existent. The soles are wearing down, and the stitching in one shoe is coming undone. The person I spoke with was rude and condescending and hung up on me. This is not the way to run a business. Very disappointed.”
“So disappointed. I have been a big fan of the brand but I followed their cleaning instructions which damaged my shoes. I even queried their instructions before cleaning as the sole of this shoe is different to regular Birkenstocks but they said it was fine. I contacted them in July for support and after chasing several times, in November, they claimed the shoes look fine (despite being a completely different colour and full of watermark) so cannot raise a complaint. When I said I will sadly have to resort to legal action as they are not taking me seriously, their agent Nicoleta simply said “please do”. So disappointed.”
“I would give zero stars, it's that bad!!!!! I had a 10% discount member code emailed to me back when I signed. I never used it. It must have been deleted. I emailed them 4 times and the response was sorry to hear that but check your spam. I emailed again stating it's GONW please send me my 10% discount for being a member. I had over $480 in my cart ready to buy.. last email was basically too bad not getting one. Zero satisfaction in customer service but then again it's based in california”
“I am no happy at all. Dissatisfied.
My son had gone to Qatar for vacation and got me a Birkenstock ( I love them ) but within 2 months the rubber sole came out and the heal is cracking.
I am in India and I cannot do anything.”
“The Buckley shoe does not even have the original footbed. They advertise that it does but it's so low my angles turn in visibility as soon as putting them on. Terrable for foot and leg alignment. The big thing they said their shoes do is align your bones properly and relieve pain. These will cause you damage to your legs and ankles. Don't buy if you need support .. cheaply made. Not their old quality. So sad. I have about 12 to 15 pairs I love but not these.”
“The worst customer service I have ever dealt with. Very dismissive, rude and they do not listen to the concern.
I have worn biekis for years. I am a standard 7 in all shoes. Ordered a 7 and it is bulky and fits like an 8. Upon opening the box I noticed a lot of scratches. Contacted customer service twice and they totally dismissed, treated everything I said as it was a lie and almost put me through a lie detector test.”
“Absolutely disgusting customer service
I sent my £155 Birkenstock back in the post and I still haven’t received my refund
They have said that a refund was sent to me on a date before I even sent them back
I have proof of the money taken out on my credit card but also proof that I have NOT received my refund
My bank can PROVE this
Customer service is hideous and I now have to contact the financial ombudsman to get my money back
Even the leaving review gives no option to even say that I HAVE NOT received my refund
AVOID AND GO TO A SHOP”
“I bought Tatacoa sandals for 150€.
They stain the floor.
Customer service answered: ""It is just a temporary discolouration causing the stains on your floor. We believe this is due to current seasonal conditions. The staining should stop shortly."
Two months later, they still stain the floor.
Very poor quality material”
“Bend Low Sneakers Defective:
I have had 2 pairs of bend low sneakers - both failed the exact same way - the cork degrades and crumbles - the first time took 10/11 months and the second pair did not even last 2 months / 3 wears. Shoes become unusable.
To make it worse - the customer service gaslights you and says that its wear and tear and they dont have any warranty. It's basically a brand new shoe, with no wear to sole, uppers or laces and they have failed. If you push back, you get a copy and paste response.”
“I have a pair of the Mayari sandals that were purchased in August 2023. The straps on both shoes broke at separate times this summer. Birkenstock’s repair service told me they were not able to be repaired. I found a cobbler who proved that wrong but it was still $30/shoe. For the original costs these shoes should last much longer and Birkenstock should offer some sort of warranty (but maybe they know they’re junk so that’s why they don’t).”
“I have wide feet and been wearing Birkenstocks regular fit for years and now they are not making Arizona Eva's in regular fit, women's sizes....... only men.
very disappointing!
Sorry you feel women's feet don't need custom widths!!!!!!”
“Birkenstock London is GARBAGE, don’t buy to the hype. Aesthetically it looks great and minimal, but the shoe is itself is so trash to wear
Terrible function
1. the sizing is so big, I’m a size 45 true to size and I had to get a size 43 since it fit larger. ( I’m lucky I went to a store and tried some on)
2. The classic footbed is NOT for everyone, you’re taking a BIG risk it’s supposed to break in and mold into your foot but it’s not worth it. My shoes broke in uneven on one of my shoes and it gave me pain below the toe. (Which is odd) all this did what make my shoe worse to wear
It’s a risk to even buy Birkenstocks in the first place, everyone’s foot is unique, like, for flat footed people, we can’t just make a shoe with a fixed, less flexible footbed that just forces someone’s foot to conform to a certain standard. It’s uncomfortable and not reliable,
There’s a BIG need for flexibility in the foot bed, this cork material needs to stop, like cmon
especially in the Londons but thats just my opinion,
Birkenstock needs to upgrade cuz this is so disappointing oh my GOD”
“would like to get assistance about my refund. But customer care was not very helpful and am very disappointed because it's a international brand. So I bought a Boston Taupe in Santon Johannesburg on the 3rd of August for my son how ever when I got back home in Durban his father had already got him same shoe as I can't exchange and get a different style because he has most of the birkenstock sandles I tried calling the store in Ballito and gateway still didn't get assistance and I do not want a gift card I just need my refund because I can't keep same shoes”
“I have been a long time customer of birkenstock and have owned 3+ pairs - but after a recent experience, will no longer support this brand. The recent pair of Arizona's I purchased costed me $200 and lasted me a total of 3 months. I used their care products to clean/maintain my shoes, they were never exposed to poor weather conditions, and on top of this, I work from home (my shoes were barely used). After reaching out to customer service, they denied that there was a quality issue. It's a shame to see the quality of the brand, products and customer service decline. For me, these shoes are definitely no longer worth the cost for the value they bring.”
“I purchased Arizona Essentials EVA Black had them for less than four months. Wore them maybe 20 times max and they tore. I reached out and they could care less to help me.”
“I love Birkenstocks but the customer service is so so bad. They gave me an incorrect Evri tracking number for a return and although they've admitted that, they won't take more responsibility. The shoes are lost and I can't even get through to Evri with an incorrect tracking number so I've lost £175 and a lot of time on the phone to militants at Birkenstock. So upset.”
