“Defective sandals won't be replaced. They said it is normal wear and tear. They have been worn a minimal amount of times. The so called leather is cracking. The customer service agent acts like the replacement would come out of her check. $100 sandals probably cost 10.00. I have numerous pairs of Birkenstocks, but I won't have anymore.”
“Really had bad experience with Birkenstock.com. Placed order 3 times and they all got cancelled. When called the customer service they even couldn't give you the straight answer.”
“First, I am a fan and advocate of Birkenstocks which is why I feel extra frustrated with customer service because I do love the brand. For years now I buy every year new Birkenstocks and lately I wanted to try som in-house Zermatt Premium Sherling. VEry nice for in house, especially during cold winter months. I wear them after taking a shower in the evening but unfortunately the black color stains my feet intensely. The stains are not only intense in color but also extremely difficult to remove. I can't wear them in the evening because it would effect my white bedding linen. Instead of taking my problem and request to return the item seriously. I received an email saying that there is nothing wrong with the product and that the recomendation is to clean my feet first with olive oil and after with Soap. To be clear, after taking a shower in the evening - the perfect time to wear these in-house- Birkenstocks, I have to take another shower to clean them. The oil and soap recommendation doesn't work by the way. My feet still look un-clean and it looks embarrassing when I am with people.
Birkenstock, no matter if my return request was beyond the time frame, there is something wrong with this product and it would be appropriate to address factory errors accordingly instead of trying to justify the 'health and quality' of the product and sending me complicated cleaning guidelines on how to wash my feet. A Birkenstock fan.
PS: I can share images but when I try to upload them I can't submit this review”
“Appalling customer service. After dozens of emails and calls to customer services I'm still no nearer getting a refund. I've been owed £260 for 2 months son i 'm now going to try and claim via PayPal.
Birkenstock....if ANYONE is checking these reviews you better wake up and take action before your business goes under. No one has a good word to day about your company. I will NEVER buy direct from you again.”
“Been a Birkenstock customer elsewhere for three decades.
Advice: Buy from other stockists
My return was just sat in the UK depot for over two weeks. It was stressful to get a refund. I had to print out a form they sent me and return it as a PDF. If I had no printer or zero computer literacy I would have been stumped.
Please buy from other outlets if you want to ge treated fairly.”
“I had purchased a pair of Nubuck Leather Mocha boots Nov 27 2022. At the time of posting (nov 7 2023). The sole has separated from the boot. Birkenstock claims this is normal wear and tear for a 1 year old product. I expected better quality from this company. I will never buy another Birkenstock product and will notify everyone I know to do the same. For a $300 price tag I fully expect a better product or at the very least better customer service.”
“While Birkenstock sandals are indeed comfortable, the workmanship is shoddy (mine lasted only a few hours of normal wear before falling apart)--and worse, the company offers no warranty whatsoever (which is deplorable, given the price tag). Knowing what I know now, I would rather have purchased three pair of cheaper sandals, which would have lasted a few summers. I absolutely would NOT recommend Birkenstocks to anyone, let alone a friend, and have already warned a number of people.”
“I've purchased Birkenstocks for over 3 decades, and I will never do so again. The problem starts with quality, and ends with customer service. It's a problem that runs from the bottom to the top of the business, and I don't know that there's a fix when it's broken that badly. I've returned 2 pair that arrived with defects, and 2 pair that developed them in a very short span of time. After being jockey'd around for a few weeks, between multiple "customer service" representatives, I arrived at no resolution whatsoever. Don't waste your time, or money.”
“Ordered two weeks ago. Paid through bank. No respons at all. No confirmation. Filled in the complaint form, but again no response. Sent two emails two headquarters in Germany. Waited for 32min to get somebody on the phone - which is just a call centre and they don't do anything at all for you. Next week I will have to get a lawyer to get my money back.”
“Wish there was zero stars….One is one too many for the online service.
After 8 weeks the order is still missing. Complaints is not taken seriously, no shoes, no refund, only a lot of BS explanations. And there are many. If you don’t know what to do on your spare time, order here and you’ll have a full time job trying get your order or a refund.
Worst customer service EVER!
Extremely bad for a multinational company as Birkenstock. Stay as far away as you possible can.”
“The worst on line shopping experience. Sandals took a long time to be despatched then the Evri driver gave my delivery to a stranger sitting in his car. I emailed Birkenstock Customer Service who were useless in their reply, telling me to track my delivery. Complete waste of time. Avoid buying from Birkenstock on line. Level of understanding is very poor”
“Received a pair I loved then buckle broke and lost on in the ocean getting on my boat, ordered another…was two sizes to big plus the were used. Stains and no stickers or tags like the ones I received today.”
“Birkenstock does not stand behind their product. Bought a pair of sandals from them and the foot bed cracked after thee months use. They tried to tell me it was from wear. Crazy! I’ve never had a shoe degrade from wear in only three months. Shame on you Birkenstock!”
“Do NOT order online.
You cannot exchange Birkenstock.com at a Birkenstock store. This is terrible for the environment and bad for customer loyalty. You can shop in a store, or, better, find a product that is more environmentally friendly and shop there. Hello Olukai!”
“Ordered a pair of sandal on Nov 19. They sent me the wrong color. Contacted customer service and took them more than 3 business days to reply (after receiving my 2nd email). Tried to call the customer service number to change the size and was put on hold for more than 2 hours before I hung up. Emailed customer service again showing her the screenshot of my hold. Customer service confirmed they will update the size. Did not receive any tracking number of the replacement shipment at all. Contacted them again on Dec 10 and then Dec 15. The reply received on Dec 16 was "I just looked into this, and the item was unfortunately cancelled. I am looking into our wholesale side to see if I can find a pair to send out to you". Terrible customer service. Don't buy from Birkenstock.com. Buy from FootLocker or other retail shops. My purchase was supposed to be a gift to be given out on Dec 11. So glad that I bought another pair from Footlocker as a back up.”
