I'm not sure what happened, but Birkenstock used to have a reputation for high quality items and good customer service. I spent over $200 on a brand new pair of Birkenstocks in July 2025. In early October 2025 I noticed that one of the buckles was partly unattached and the mechanism that normally holds it in place was broken. Part of the metal clasp was stabbing me in the foot, obviously the shoes cannot be worn anymore in this condition. I reached out to Birkenstock and they refuse to do anything about it, claiming that they offer no warranty whatsoever. They gave me a website to some random repair shop across the country in Illinois. Now I have to pay for shipping to get the shoes to Illinois apparently, pay for the repair myself and then pay for the shipping back. When all is said and done I can almost buy a new pair of shoes for that cost. What a joke. I will never buy another pair of Birkenstocks again. Such a shame, too, because I've always wanted a pair but just could not bring myself to spend so much money on one pair of sandals. I finally bit the bullet and this is what happens. For the record, I wear the straps pretty Loosely so there is no undue strain or pressure on the buckles and absolutely no reason why I can see that the Buckle should fall apart in less than 3 months. And for Birkenstock to refuse to assist with the repair after less than 90 days, despicable. Very dumb of Birkenstock also because they have a lot of competitors now and so clearly I will be moving on to another manufacturer. Screw you birkenstock! ( I tried to upload photos with this review but the website doesn't work and won't accept regular cell phone photos I guess)
1 week ago
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