“They sent me defective shoes!! The shoes were not returnable and I get the policy but you can’t send out defective shoe one shoe bigger than other as if someone wore it it much wider than other like one artist and one wide”
“It's about their website. They give out 15% code for first order upon account registration. But you have to wait 24-48 hrs for the simple coupon code to generate and being sent to your inbox. It's either too clever, or they are just too busy to fix this. Why would anyone wait to make their first order for 24-48 hours? How effective will be the conversion rate with this wait time? Are there even ecommerce product owners there to understand this is bad for the website sales?”
“Man. I’ve always heard Birks feel great and last forever. I’ll never know if they last forever because they f’in hurt my feet and I do t know if they’ll ever feel better. I know they take wearing in so I’m still giving them time but it’s been two months. Arizona buckle. So then I ordered a sandal and after one day I have blood blisters on my big toe. Wtf. I’m really sad about this. They ain’t cheap either.”
“I purchased the Arizona and Barbados Eva. The Barbados arrived in a box with no wrapping and were dirty, they appeared used. Hair all over them!!!!They also looked off white, not the white I anticipated. Perhaps due to use.
Aquarius from customer service was an angel, as I was so upset practically in tears and yelling and she was very sympathetic ( I apologized not her fault).
Don’t think I will order from the site again.
Waiting for replacement, will keep you updated.
Had to go to UPS to return the dirty pair.
68 years old and tired, with aching feet, not a good look.”
“Mot so much the website, but disappointed in the product these days. I’ve had 4-5 pairs (mostly bostons) over the past 10-12 years. They used to last for years….now the soles start to wear noticeably within a few months and the cork cracks earlier- they’re done in < 1 year. For the price you’d just as well get a cheaper knock-off and birkenstocks just aren’t a quality product anymore.”
“I placed 2 pairs of Low Bend style shoes placed in my cart to purchase as part of Birkenstock’s Last Chance sale, which are discontinued styles. When I checked out, it says they were no longer in stock in the size chosen but I could be notified when they are back in stock. Ok. Fine. A week went by and no notice that they are back in stock so I checked the site and the 2 pairs as well as and all Last Chance styles are now full price, which is more than twice the price. I called customer service and was told that Last Chance isn’t soon to be discontinued but a temporary sale. What? That’s not what Last Chance means in retail lingo. She said they held a few pairs back for a discount but others are in stock. Oh a d I wasnt notified when they were back in stock because that service “doest’t work so well.” Wow. How unethical. This is a scam.”
