“The worst customer service I have ever dealt with. Very dismissive, rude and they do not listen to the concern.
I have worn biekis for years. I am a standard 7 in all shoes. Ordered a 7 and it is bulky and fits like an 8. Upon opening the box I noticed a lot of scratches. Contacted customer service twice and they totally dismissed, treated everything I said as it was a lie and almost put me through a lie detector test.”
“Absolutely disgusting customer service
I sent my £155 Birkenstock back in the post and I still haven’t received my refund
They have said that a refund was sent to me on a date before I even sent them back
I have proof of the money taken out on my credit card but also proof that I have NOT received my refund
My bank can PROVE this
Customer service is hideous and I now have to contact the financial ombudsman to get my money back
Even the leaving review gives no option to even say that I HAVE NOT received my refund
AVOID AND GO TO A SHOP”
“I bought Tatacoa sandals for 150€.
They stain the floor.
Customer service answered: ""It is just a temporary discolouration causing the stains on your floor. We believe this is due to current seasonal conditions. The staining should stop shortly."
Two months later, they still stain the floor.
Very poor quality material”
“Bend Low Sneakers Defective:
I have had 2 pairs of bend low sneakers - both failed the exact same way - the cork degrades and crumbles - the first time took 10/11 months and the second pair did not even last 2 months / 3 wears. Shoes become unusable.
To make it worse - the customer service gaslights you and says that its wear and tear and they dont have any warranty. It's basically a brand new shoe, with no wear to sole, uppers or laces and they have failed. If you push back, you get a copy and paste response.”
“I have a pair of the Mayari sandals that were purchased in August 2023. The straps on both shoes broke at separate times this summer. Birkenstock’s repair service told me they were not able to be repaired. I found a cobbler who proved that wrong but it was still $30/shoe. For the original costs these shoes should last much longer and Birkenstock should offer some sort of warranty (but maybe they know they’re junk so that’s why they don’t).”
“I have wide feet and been wearing Birkenstocks regular fit for years and now they are not making Arizona Eva's in regular fit, women's sizes....... only men.
very disappointing!
Sorry you feel women's feet don't need custom widths!!!!!!”
“Birkenstock London is GARBAGE, don’t buy to the hype. Aesthetically it looks great and minimal, but the shoe is itself is so trash to wear
Terrible function
1. the sizing is so big, I’m a size 45 true to size and I had to get a size 43 since it fit larger. ( I’m lucky I went to a store and tried some on)
2. The classic footbed is NOT for everyone, you’re taking a BIG risk it’s supposed to break in and mold into your foot but it’s not worth it. My shoes broke in uneven on one of my shoes and it gave me pain below the toe. (Which is odd) all this did what make my shoe worse to wear
It’s a risk to even buy Birkenstocks in the first place, everyone’s foot is unique, like, for flat footed people, we can’t just make a shoe with a fixed, less flexible footbed that just forces someone’s foot to conform to a certain standard. It’s uncomfortable and not reliable,
There’s a BIG need for flexibility in the foot bed, this cork material needs to stop, like cmon
especially in the Londons but thats just my opinion,
Birkenstock needs to upgrade cuz this is so disappointing oh my GOD”
“would like to get assistance about my refund. But customer care was not very helpful and am very disappointed because it's a international brand. So I bought a Boston Taupe in Santon Johannesburg on the 3rd of August for my son how ever when I got back home in Durban his father had already got him same shoe as I can't exchange and get a different style because he has most of the birkenstock sandles I tried calling the store in Ballito and gateway still didn't get assistance and I do not want a gift card I just need my refund because I can't keep same shoes”
“I have been a long time customer of birkenstock and have owned 3+ pairs - but after a recent experience, will no longer support this brand. The recent pair of Arizona's I purchased costed me $200 and lasted me a total of 3 months. I used their care products to clean/maintain my shoes, they were never exposed to poor weather conditions, and on top of this, I work from home (my shoes were barely used). After reaching out to customer service, they denied that there was a quality issue. It's a shame to see the quality of the brand, products and customer service decline. For me, these shoes are definitely no longer worth the cost for the value they bring.”
“I purchased Arizona Essentials EVA Black had them for less than four months. Wore them maybe 20 times max and they tore. I reached out and they could care less to help me.”
“I love Birkenstocks but the customer service is so so bad. They gave me an incorrect Evri tracking number for a return and although they've admitted that, they won't take more responsibility. The shoes are lost and I can't even get through to Evri with an incorrect tracking number so I've lost £175 and a lot of time on the phone to militants at Birkenstock. So upset.”
“I have been purchasing broken sock sandals for 40 years the same model all the time. This year however the pair that I received seem different for some reason they did not form to my foot they were heavy and clunky and gave me blisters almost like walking with bricks on your feet that made your legs tired. I contacted them and because I have worn them they will do absolutely nothing about these $130 sandals. As everyone knows Birkenstocks have to form fit to your feet so they have to be worn they were only worn about a month and a half or two and they did absolutely nothing terrible company terrible customer service spend your money somewhere else.”
“On 07/19, OR #511277193 went to an address from 7 years ago. You are saying that it was the fault of my Google or PayPal auto fill, neither one has this old address and I need to take it up with UPS. so basically too bad so sad. I was force to give 1star instead of 0 stars.”
“The lutry shoes lasted less than two months and the strap broke. They would not honor their manufacturing. Said I must have done a sideways flip or something.”
“Had double bunion surgery, and could only fit into my beat-up old Birkenstocks. So I went to their website to order 2 new pairs for an upcoming party. Paid for 2-day priority shipping. Delivery date came and went. Some days later, I was informed that the order was unfortunately cancelled. Because of their “security measures” whatever that means. Nothing wrong with the card I used, at all (I always pay it off in full each month). So I tried again, using a different card. Kept checking order status, which constantly said “processing”, and with a “contact us” symbol. Tried contacting them, but got a reply that their inbox was full. Again, delivery date came and went. Then some days later, I got the same message that the order was cancelled by them, due to security measures. The hold on my accounts for both purchases is still there, so now I’m eagerly awaiting that being lifted. I also called their office in Montreal, but -not sure if this is a QC thing - they were not able to help, or to take the order via phone. It seems they don’t want my money, nor sell me anything, so I will look for another manufacturer of comfortable shoes that I might be able to wear. This is the most dismal customer service ever.”
“Our entire family has been wearing Birkenstocks for over 30 years! In the past several years the quality, construction and customer service has become 100% unacceptable. When I purchased a pair of Arizona's three years ago, I thought perhaps the negative experience I had (shoes were cheaply constructed and discolored)was a one time negative experience, so I gave them the benefit of the doubt. This past month, I purchased and returned 3 pairs of Arizona's! All 3 pairs were scratched (looked like other customers treated them roughly when trying them on). Customer insisted for all 3 pairs that these were "normal distress marks" in the shoes. How sad, the legacy, craftsmanship and customer service, Birkenstock was once celebrated for, is no more. We will be searching for a new well-made brand to wear for our next 30 years!”
“Delivery only a day late, considering they came from Germany I think that is more than acceptable. Communication from Birkenstock and courier Evri was good.
Slippers are great, just as ordered, no defects apparent, look a quality made product. Even came with a measuring template for next time. Will buy online again, no hesitation recommending.”
“Bought shoes on final clearance (no refunds, exchanges) but when I received them they are completely defective and unwearable. The inseam of both shoes is not even attached to the base of the shoe and is left with a scratchy gluey surface that sits right on the arch of my feet. Apparently since I bought on clearance they won't do anything about this at all; they recommend I go to a cobbler. Out $100. Absolutely worst customer service. Loyal customer lost.”
