Absolutely disgusting customer service
I sent my £155 Birkenstock back in the post and I still haven’t received my refund
They have said that a refund was sent to me on a date before I even sent them back
I have proof of the money taken out on my credit card but also proof that I have NOT received my refund
My bank can PROVE this
Customer service is hideous and I now have to contact the financial ombudsman to get my money back
Even the leaving review gives no option to even say that I HAVE NOT received my refund
AVOID AND GO TO A SHOP
8 months ago
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