Bought a Bits and Pieces 1000pc puzzle only to discover that it was missing 4 pieces. There were however 4 duplicate pieces. First I tried using their contact us via email. After a week, I called them. I am in Canada and contacted their Canadian customer service. They told me they couldn't help me because I didn't purchase the puzzle from their online store. That there was absolutely nothing they could do. (in addition, the call quality was terrible the agent kept cutting in and out and I could only hear every second or third word.) They didn't even want the Puzzle number and Lot number so they could investigate what might have happened. Never again will I buy a bits and pieces puzzle!