“When it comes to protecting what you’ve worked hard to build, there’s no room for mistakes. I learned this the hard way when a security breach threatened my investments. But from the moment I reached out to Robinson, I knew I was in good hands. Their team didn’t just resolve the situation — they took steps to make sure it wouldn’t happen again, giving me confidence in their expertise. Their speed, professionalism, and dedication were unmatched, and I’m grateful to have found a partner I can rely on for my security needs.”
“Awful customer service. Waited 8 days for an update after placing order. Tried emailing them, no response. Called them and found out the product was on backorder and wouldn't be shipped for over a month. Customer service representative couldn't care less.”
“There team demonstrated exceptional transparency, responsiveness, and support throughout the entire process. They guided me through each stage with clarity, transforming what initially felt overwhelming into something completely manageable. I greatly appreciated their honesty and open communication. I would confidently recommend them to anyone in need of reliable, trustworthy assistance.”
“I have ordered 4 puzzles over time from you. I an extremely frustrated with EVERY puzzle. The "random" cuts are disgusting and very hard to assemble. None of the 4 puzzles have been assembled. I will choose another brand from here forward. Also your puzzles DO NOT LOCK”
“I ordered from this company because it had an Ontario address. After I put my order in, I found out it was coming from the US which means border crossing and weeks long wait. I ordered two puzzle boxes for money gifts. I was disappointed in them because the instructions weren't clear and only worked by accident but then the boxes relocked by themselves which meant I couldn't even use them preopened. I tried to post a picture but it wouldn't load on the site.”
“I received a 1000 pieces puzzle as a gift. It is called Playful Dogs by Artist Jon Francis.
It is missing 19 pieces and 9 pieces do not belong.
My friend that gave it to me has passed away.
The customer service rep said there is nothing they can do as they don't have a tracking or order number it was in a brand new box and said number 44441.
They said they still need the order number. Now they are saying it is out of print.
Alan Segal, is the President of this company however they won't let me contact him to tell him how his jigsaw puzzles are incomplete puzzles. Have 3 pictures but it won't let me upload them!”
“My Christmas order was returned to them for reasons unknown to me; a refund was not automatically provided, so I wrote to them and did not get a response within 4 days, so I had to call them; the operator could not explain why à refund wasn’t automatically provided upon receipt of the returned order, couldn’t explain why my email went unanswered, said it could take an hour to receive a confirmation of refund email; I said I would wait on the line with him till I got the email and he hung up.”
“These jigsaw puzzles are VERY POORLY made and will not survive more than one or two workings, PLUS the BOX TORE UP BEFORE I could even get all the pieces out and I am very careful as puzzles are SUPER EXPENSIVE!! The mis-shaped, very SMALL pirces are hard to handle and the top PEELS AWAY IMMEDIATELY from the bottom on MANY pieces!! You know it's not gonn' be a fun puzzle when it takes too long to just make the FRAME! The COLORS are DARK and murky, unlike image on site andI will never waste money with this company again - VERY DISPLEASED!”
“This is the worst brand of puzzle I have ever worked on. There are too many pieces that look like edge pieces. I will NEVER purchase this brand again. I just can’t figure out how anyone can give this a good rating!”
“Bought a Bits and Pieces 1000pc puzzle only to discover that it was missing 4 pieces. There were however 4 duplicate pieces. First I tried using their contact us via email. After a week, I called them. I am in Canada and contacted their Canadian customer service. They told me they couldn't help me because I didn't purchase the puzzle from their online store. That there was absolutely nothing they could do. (in addition, the call quality was terrible the agent kept cutting in and out and I could only hear every second or third word.) They didn't even want the Puzzle number and Lot number so they could investigate what might have happened. Never again will I buy a bits and pieces puzzle!”
“We have purchased 8-9 jigsaw puzzles and there have always been pieces missing. the first time we reported it, they gave us a $5 credit for a future purchase. We decided to make a second purchase. So far, we have done two puzzles and they both had pieces missing. Buyer beware!!!”
“I ordered a very very large order for our company and without any communication our order was apparently on back order and took over a month to receive. Terrible company and no one seemed to care when I emailed them with the issue or offer even a discount for future orders. DO not recommend at all.”
“I bought a Puzzle Tabletop Easel from Bits and Pieces online expecting to be able to get a refund if not happy with my order like most respectable businesses will give you.
The puzzle board was very heavy to lift and move around for me so I decided to send it back. The leather handle on the puzzle broke when I picked the puzzle board up so it did not have a good handle on it for how heavy it was. I called the company and they gave me the return address and said once they received the item back they would give me a refund. They said I was responsible for paying the postage to send it back. I went to pay the postage on it and the postage was going to cost the same amount that I paid for the puzzle table easel! I called Bits and Pieces back and asked if they could send a prepaid return label for my return and they said the return postage was my responsibility. I had to end up selling the table myself online to try and get my money back. I will never shop with Bits and Pieces again.”
“Terrible ordered the same puzzle twice and both had pieces missing. This is a 3000 piece puzzle
Several weeks assembling them. Tried to contact a local human and everything is out sourced out of the country. Can not even speak to anyone who really cares. Company needs to be shut down.”
