I purchased multiple BlendJets for myself and friends. When I received the recall notice I promptly complied with their recall instructions expecting a replacement as promised. Several months later I received another notice saying they were going to, again, be late in sending out the replacements. They could have easily and quickly taken care of the problem by simply sending vouchers to their (former loyal) customers or offering a refund but they chose not to. The BlendJet works fine but so do their competitors' products. Due to the terrible customer service, I'd recommend anyone looking for a small blender to purchase from another company - don't risk your money with BlendJet. In the long run, it's customer service that makes or breaks a company and so far, BlendJet's customer service sucks.