After receiving the recall notice from BlendJet, I immediately complied with showing proof my current model was destroyed. This was in December 2023. I received an email that my replacement was being shipped, this was March 25, 2024. Currently the product is still in Fort Worth, TX (Ap 11, 2024). I reached out to BlendJet for an update and AI sent an automated response. Sent a reply in hopes to actually get a better response and BlendJet sent another AI generated response about how to use their product. Unbelievable!!! This is not the first bad experience with their customer service. I would definitely reconsider purchasing any products from this company. It’s just not worth the empty promises they offer.